Unlock the Deadlock

Unveil the True Face of Conflicts and Disagreement

Issues to Address:
  • Manage and coordinate inter-departmental projects
  • Work in frontline to do customer services or selling
  • Work as a moderator to resolve conflicts
  • Manage a team mixed with young generations and experienced staff
  • Lead a team in which disagreement found among members
  • Manage a team which has just recruited many new members
Program Focus:
  • Card racing simulation to know why conflicts and disagreement arisen
  • Positive aspects of disagreement and conflicts in business situations
  • Common emotional reaction of people in conflicts and disagreement
  • Criticism vs. Feedback
  • PEACE model to handle disagreement and conflicts
  • Authentic case study to apply PEACE model