Where’s Your Customer?

Putting Your Customers as Priority When Making Decisions

Issues to Address:
  • Provide customer services to end customers
  • Offer professional services to internal customers
  • Coach frontlines to provide professional services
  • Provoke complains from others when working with others
  • Manage and lead a team of customer services professionals
  • Make operational decisions based on own departments without considering others
Program Focus:
  • What is customer centric service mindset?
  • Service mindset at work and life
  • 10% improvement on services reduce 25% of work load?
  • Formula to assess the centricity of your aervices
  • What are the key touchpoints of your services
  • What are the 3A criteria of great services
  • Applying the touchpoint techniques and 3A criteria to revamp your services