Conversational Small Talk
Build rapport with potential clients or stakeholders through conducting effective conversation with small talk
Rapport Building Program
What it is:
Know how to conduct small talk with others for building rapport through structured model incorporating observation techniques, identifying common ground and converting into sales talk.
Training needs that the program address:
- Colleagues need to build rapport and relationship with clients
- Colleagues interested in conducting small talk for enhancing presence
- Colleagues do not know how to convert relationship into sales talk
Program Flow:
Part 1: Basic Psychological Elements for Rapport Building
- Johari Window: 4 types of interpersonal relationship
- How to observe clients / audiences’ emotion and behavioural pattern for small talk
- 3 psychological elements for rapport: similarity, proximity, appearance
- FORCE model: 5 things to observe and discuss
- Identify stage of relationship: From orientation stage to stable exchange stage
- PQRS Active Listening: paraphrasing, questioning, reflecting, summarizing
- Skills practice with role play and feedback
- Through interactive activity “15 Claps”, experience the importance of having structured transition
- 5 steps to kick start the sales talk from small talk
