Night Parade of Customers
Identify customer needs through interaction and deliver a wow experience together as one team
Team Development & Customer Service Program
What it is:
This is a team development program that simulates daily interaction with customers in which participants are challenged to identify the needs and interests of customers for delivering a wow experience
Training needs that the program address:
- Want to enhance customer service mindset through interactive way
- Colleagues lack of people sensitivity to identify customer needs
- Colleagues are not familiar with small talk with customers
- Want to build a team identify in delivering wow customer experience
Program Flow:
Part 1: Normalization & Ice Breaking
- Through activity to know each other better
- Team formation
- Booth that represent customers with different needs will be set up
- Interact with the customers to identify their needs and investigate their belongings to understand their interest
- Earn coins through delivering wow experience
- Understand how every team member has to contribute his/her effort in the customer service process
- Identify needs and interest not only through verbal conversation, but also non-verbal observation
- Customer service is as easy as to help the customers
