Unlock the Deadlock
Unveil the True Face of Conflicts and Disagreement
Issues to Address:
- Manage and coordinate inter-departmental projects
- Work in frontline to do customer services or selling
- Work as a moderator to resolve conflicts
- Manage a team mixed with young generations and experienced staff
- Lead a team in which disagreement found among members
- Manage a team which has just recruited many new members
Program Focus:
- Card racing simulation to know why conflicts and disagreement arisen
- Positive aspects of disagreement and conflicts in business situations
- Common emotional reaction of people in conflicts and disagreement
- Criticism vs. Feedback
- PEACE model to handle disagreement and conflicts
- Authentic case study to apply PEACE model
