THERE Customer Service
Service is T.H.E.R.E.
Service Mindset and Skillset Program
What it is:
Present studies have found thay customer satisfaction is not the best indicator to measure customer service, and thinking about solutions at the first time is not the best service method. “T.H.E.R.E. customer service model” is a new customer service model developed by combining the research results of modern consumer psychology and the pain points of customer service: following this model for a series of customer service improvements can not only improve customer satisfaction, but also help to increase the willingness and action of customer repurchase.
Training needs that the program address:
- Enable employees to shift their mindset from “problem-solving” to “creating experiences”
- Address the skill enhancement needs faced by customer service staff or frontline service providers
- Provide teams with a replicable, trainable, and actionable service model
- Directly address the performance transformation needs most valued by businesses
Program Flow:
Part 1: Understand customers’ new requirements for customer service
- Experience customers’ ideas and expectations for service from their perspectives through psychological experiential activity
- Understand the “T.H.E.R.E customer service model”
- Study the five key elements of the “T.H.E.R.E customer service model” through psychological experiential activity, such as data study, case analysis, role play, etc., learn why to do this one by one, what to do, and finally how to do it
- Skill practice
- Learn to use the “T.H.E.R.E customer service model” to solve the problems in the work scene
- The best practice sharing
