Unconscious Bias
Learn strategies to make ourselves able to work without biases
Bias Elimination Program
What it is:
We organize this topic to better aid participants to care for the public, no matter who she/he is. This program will help you to identify your unconscious bias and provide several ways for you to eliminate them.
Training needs that the program address:
- Managers encounter difficulty to eliminate their unconscious bias
- People do not know their own unconscious bias
- People do not know how to eliminate their bias
- People encounter difficulty in providing treatment to everyone equally
Program Flow:
Part 1: Introduction of Bias
- Experience how one would be biased unconsciously
- Understand how it affects our customer services
- Use the Kahoot test to test your own bias
- Conduct a Psychological experiment to understand how our experience made us biased
- Showcase how our mindset would be biased in the 4 steps model
- Learn the 3 ways to eliminate bias
- Use the Sure Win Paper-Scissor-Stone strategy to introduce how to eliminate people think we are biased
